DELIVERY

DELIVERY INFORMATION

Pocketful of Stones Distillers Limited offer standard and express UK delivery on all orders (excluding bank holidays and weekends).

Once your order has left our warehouse, you will receive shipping confirmation with tracking information from our shipping partner.

Please note, all delivery times stated are a guide, we always aim to dispatch and deliver your order on time. However, there may be times where we are affected by factors beyond our control and as such, orders may be delayed.  If your order is delayed, please email us at distillery@pocketfulofstones.com and we’ll check the order’s status for you.

International Orders

At the moment we are unable to process any international orders, this will be updated in due course. We apologise for any inconvenience.

Returns & Exchanges

Returns Policy

If, upon delivery of your order, you change your mind and wish to return all or part of your order for any reason, you may do so within 14 working days of delivery.

Any bottles must be unopened, and you will be responsible for paying the return postage and packaging (using adequate packaging). We will refund your payment card with an amount equivalent to the returned goods within 30 days.

Damaged or Incorrect Packages

If, upon delivery of your order, the goods are damaged or incorrect, please email your order number and proof of damage to distillery@pocketfulofstones.com Please provide as much information as possible, including your order number and details of any damage, including photographs. We will arrange for your order to be returned at our cost and will do our best to provide a replacement if available. If a replacement is not available, we will refund the full cost of the item only. No compensation will be paid. Your statutory rights are not affected.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.